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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

31-40 / 61 items

I am asked if I "Obtain configuration profile" every time I activate an account in vApp (iOS). Do I need to obtain it each time?

If you have already obtained the configuration profile, you do not need to obtain again unless otherwise instructed by your administrator. Tap "OK" and proceed to subsequent steps.
(For administrators) Ensure to let users know that the configuration profile needs to be obtained again when a pre-shared key of vCore has been updated in the Business Portal (for Virtual).

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Icons of vCore, etc. are shown in alphabets.

When you use a browser which is not supported by the Business Portal (for Virtual), icons may not properly appear. Use one of the following recommended browsers.
*Mozilla Firefox latest version  (Operation has been verified with version 27 as of May 2014)
*Google Chrome latest version  (Operation has been verified with version 32 as of May 2014)

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About the necessary information when the connection to vApp is not available.

When you cannot connect to the virtual network via vApp (Windows), please contact us after acquiring the information from [A] to [C] below.

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I can successfully connect to the Internet, but cannot connect to the UNO virtual using the vApp / vAdapter.

This service uses the following communication protocols and ports for communication.
Check if your network devices which are used between vApp/vAdapter and the Internet allow transparent communication by the following protocols.

  [TCP]80, 443, 5061
  [UDP]80, 443, 500, 1701, 4500, 123, 5060, and 5061

If your FW, mobile router, etc. restrict the protocols above, change the settings of the relevant devices.

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I would like to change my password for vClient. Is there a limit to the number of characters?

Your password must meet the following conditions as specified in the vClient password policy.
[Available characters] Upper case letters (A-Z), lower case letters (a-z), and numbers (0-9)
[Number of characters]8-31 characters
[Password policy] A password must contain at least one upper case letter (A-Z), one lower case letter (a-z), and one number (0-9).

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I would like to know how to install vApp.

For how to download and install vApp, click "To details page"

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Can I assign static IP addresses to the terminals that connect to the virtual network?

Static IP address cannot be assigned to terminals when connecting to the virtual network by using vApp or vAdapter(L3), since IP address is automatically set on them.

Only in the case of using vAdapter(L2), terminals with manually assigned IP address can connect to the virtual network.
For more detail, please refer to the chapter from "3-3-3. Step to Start Using vAdapter" in "User's Guide for IT Administrator"

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How long can vApp stay connected continuously?

Only if you are using vApp(iOS), the connection will be automatically disconnected when no communication is done within 30 minutes.
However, the connection is NOT automatically disconnected as long as you are continuously using with any type of vApp (Android/iOS/Windows).
Note: vApp can be disconnected due to instability of underlayNetwork (Internet) or device's sleep mode.

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When trying to add a destination UserNetWork, the message "An error occurs. Please try again. Error code: 502" is displayed.

When adding a destination UserNetWork to vCore and a vClient group, if you click the "Register" or "Update" button while there are blank rows, the message "An error occurs. Please try again. Error code: 502" is displayed. Confirm that there is no blank row and try again.
To view the screen image, click "To details page."

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I lost a terminal connected to vApp. Can I force disconnection?

(For administrators) In the "vClient Edit" screen, click the "Off" button in the "Status" tab to force disconnection. Click "To details page" for details.

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