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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

31-40 / 61 items

Can I confirm the service fee for this month?

The amount of payment is not shown on Business Portal (for Virtual). We would be appreciated if you would follow the procedure below and calculate it by confirming the Peak Record Number of vClient.
(1) Click [Contract Information]on the Business Portal (for Virtual)
(2) Select any day of the month from [Peak Record: Number of vClient] box.
(3) Peak Record Number (vApp/vAdapter) will be displayed.

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Icons of vCore, etc. are shown in alphabets.

When you use a browser which is not supported by the Business Portal (for Virtual), icons may not properly appear. Use one of the following recommended browsers.
*Mozilla Firefox latest version  (Operation has been verified with version 27 as of May 2014)
*Google Chrome latest version  (Operation has been verified with version 32 as of May 2014)

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About the necessary information when the connection to vApp is not available.

When you cannot connect to the virtual network via vApp (Windows), please contact us after acquiring the information from [A] to [C] below.

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How can I connect vAdapter?

For how to connect vAdapter, click "See More".

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When trying to delete a destination UserNetWork, the message "A communication error occurred" appears and I cannot delete it.

A destination UserNetWork ("destination NW") cannot be successfully deleted when the destination NW setting remains in vCore or a vClient group. When the setting remains in either of them, this error message is displayed. For the meaning of the error message and solutions, click "To details page."

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I would like to change my password for vClient. Is there a limit to the number of characters?

Your password must meet the following conditions as specified in the vClient password policy.
[Available characters] Upper case letters (A-Z), lower case letters (a-z), and numbers (0-9)
[Number of characters]8-31 characters
[Password policy] A password must contain at least one upper case letter (A-Z), one lower case letter (a-z), and one number (0-9).

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[#39] I set vCore to "Stopping," but it became "Starting".

When we restart vCore for fault restoration, the status of vCore changes to "Starting(green box)". Click the "Stop" button again to change the status to "Stopping(grey box)".

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I set vClient to "Disable," but it became "Closed".

When we restart vCore for fault restoration, the status of vClient changes to "Closed". Click the "Off" button again to change the status to "Disable".

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When using vApp to connect to the virtual network, the IP address 169.254.xxx.xxx is assigned, and cannot use the sevice.

When the virtual NIC operating on Windows is not able to get the IP address normally, 169.254.xxx.xxx will be assigned and customers cannot communicate normally.
The possible reasons would be these two below.

{1}Lack of authority of Windows account operating vApp
{2}The conflict with the other application drivers on Window.

Please kindly be requested to confirm the following.
(The following is the explanation for Windows7. The operation can vary partly depending on OS )

(1)Confirm the authority of a user account
1. Open [Control Panel]
2. Open [User Accounts]
3. Open [Manage User Accounts]
4. Select the User who runs vApp in [Users] tab. Then, click [Properties]
5. Please confirm if the [group membership] would be [Standard user] or [Administrator]

(2)Confirm the condition of Windows service
1. Open "Control Panel".
2. Click [Administrative Tools]
3. Press the [Services] button
4. Look for [vnc_service] out of the list, and confirm that "Status" is "Started", "Startup Type" is "Manual", and "Log On As" is "Local System".
(When vApp is not in use or when vApp is not trying to connect to UNO Virtual, it is blank.)
5. Right-click on [vnc_service], then click on [Properties].
6. Please confirm that [Local System account(L)] is selected in [Log On] tab.

If you confirm (1)(2) and find no problem, possible reason {1} has nothing to do with this issue.

In that case, we assume vApp does not work normally due to a conflict with the other applications installed in your device.
Your cooperation would be greatly appreciated to check if there is a common application driver which is installed in the devices having this issue. Please try again after deleting such application driver.

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Is it possible to automatically establish VPN connection by vApp at startup of terminals?

Unfortunately, since VPN connection by vApp requires startup and authentication of the application, it cannot be linked with terminal startup. Connection should be made by the customer.

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