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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

31-40 / 61 items

Do I need to apply for the use of additional vClients?

If you use vApp, you can add vClient IDs on the Business Portal. If you wish to add vAdapters, please submit an application form.

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About vApp authentication option settings.

Please confirm following vApp authentication option settings.

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About the necessary information when the connection to vApp(MacOS) is not available.

When you cannot connect to the virtual network via vApp (MacOS), please contact us after acquiring the information from [A] to [C] below.

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About profile check of vApp (iOS/MacOS)

How to check the profile of vApp (iOS/MacOS) is described here.

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I cannot connect even if I have reinstalled vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package.

In case you cannot connect even if you have conducted reinstallation of vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package, please confirm your usage enviroment by following this procedure.

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Display [330] error code when connecting to vApp(Windows).

There might be possibility of installation failure for vApp, so please follow the below procedure.
(Uninstall/Reinstall "vApp" and "Microsoft Visual C++ 2010 SP1 Redistributable Package")

Also, when installing vApp and Redistributable Package, please right click on installer and select [Run as administrator]

(1)Uninstall "vApp"

(2)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
*In case of installed x86 version

(3)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
*In case of installed x64 version
*To uninstall, other application which is using x64 version may not be worked properly.

(4)Restart PC

(5)Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" by selecting [Run as administrator]
(Reference:http://www.microsoft.com/en-US/download/details.aspx?id=8328)

(6)Install "vApp" by selecting [Run as administrator]
*If following message display during installing, please select [Yes] or [Install]

Would you install "Ubiquitous Client Virtual NIC"?

After completed above re-installation procedure, please retry to connect.

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I cannot bind more than 8 destination UseNetworks to vCore.

Please be advised the maximum number of destination UserNetwork that can be configured on portal is '13', but the maximum number of destination UserNetwork that can be binded to vCore at a time is '8'.
* If you try to register more than 13, an error message "more than table limit" appears.

*According to the situation, the number of destination UserNetwork can be reduced by changing the destination UserNetworks to network address.
<Example>
Host A(192.168.0.1/32)
Host B(192.168.0.2/32)
If these two are registered, they can be integrated into one destination UserNetwork
such as Network A(192.168.0.0/17)

The number of destination UserNetwork is limited, so please refer to FAQ below, too.

*FAQ
When trying to add a destination UserNetwork, the message "The address is incorrect" is displayed.
http://support.ntt.com/en/vpn-virtual/faq/detail/pide23000000cg

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When trying to use the Business Portal (Virtual version), the message "An error occurs. Please try again. Error code: 502" is displayed.

When many people are trying to access the portal at the same time, the message "An error occurs. Please try again. Error code: 502" can be displayed. In that case, please try again after a while.
To view the screen image, click "See more."

Incidentally, when you would like to modify a single vClient, please enter the vClientID and click magnifying glass icon after closing the error message. Then, only the entered vClientID will be displayed. You can modify the vClient by double-clicking the ID.

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When installing vApp (Windows), "Error 1722" appears and installation cannot be successfully completed.

If necessary software for vApp (Windows) to operate is not installed, "Error 1722" may be displayed.
If this error appears when using a vApp-supported OS (Windows 7/8/8.1), try the following steps.
Note: Select "Run As Administrator" for executing these steps.

(1) Uninstall vApp (Windows).
(2) Uninstall Microsoft Visual C++ 2010 SP1 redistributable package (x86).*Only if that is already installed.
(3) Install Microsoft Visual C++ 2010 SP1 redistributable package (x64).
*Only if that is already installed.
*By uninstalling this, the other applications which uses redistributable package (x64) can be unavailable.
(4) Reboot the PC.
(5) Reinstall Microsoft Visual C++ 2010 SP1 redistributable package (x86).
(Reference URL: http://www.microsoft.com/en-US/download/details.aspx?id=8328)
(6) Reinstall vApp (Windows).

For detailed installation procedure, see also "2-1. Installation" in vApp Operation Manual (Windows version).

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I am asked if I "Obtain configuration profile" every time I activate an account in vApp (iOS). Do I need to obtain it each time?

If you have already obtained the configuration profile, you do not need to obtain again unless otherwise instructed by your administrator. Tap "OK" and proceed to subsequent steps.
(For administrators) Ensure to let users know that the configuration profile needs to be obtained again when a pre-shared key of vCore has been updated in the Business Portal (for Virtual).

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