Support by service : Frequently Asked Questions about Arcstar Universal One Virtual

Questions

I can successfully connect to the Internet, but cannot connect to the UNO virtual using the vApp / vAdapter.

Answer

This service uses the following communication protocols and ports for communication.
Check if your network devices which are used between vApp/vAdapter and the Internet allow transparent communication by the following protocols.

  [TCP]80, 443, 5061
  [UDP]80, 443, 500, 1701, 4500, 123, 5060, and 5061

If your FW, mobile router, etc. restrict the protocols above, change the settings of the relevant devices.