Information for frequently asked questions on Arcstar Universal One Virtual
Registration Date: June 04,2015 / Update Date: November 24,2015
If you are using this service with vApp (iOS/MacOS), follow the two steps below.
(1)Activate a VPN account in vApp (iOS/MacOS)
(2)Connect to VPN from the iOS setting screen
To perform (2) VPN connection, a configuration profile needs to be installed.
Check if a configuration profile needs to be installed by following the steps below.
Noted that if you update a pre-shared key of vCore in the Business Portal (for Virtual), you need to obtain the configuration profile again. In that case, download the profile again by tapping "Obtain settings" on the screen in Step 1.
|[Step 1] Check the server name using vApp (iOS/MacOS)|
|[Step 2] Check the VPN configuration|