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Frequently Asked Questions

Information for frequently asked questions on Arcstar Universal One Virtual

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Registration Date: June 04,2015 / Update Date: June 04,2015

When trying to add a destination UserNetWork, the message "An error occurs. Please try again. Error code: 502" is displayed.

When adding a destination UserNetWork to vCore and a vClient group, if you click the "Register" or "Update" button while there are blank rows, the message "An error occurs. Please try again. Error code: 502" is displayed. Confirm that there is no blank row and try again. The screen image is shown below.


(1)As shown below, this error occurs if you click "Update" while "Destination UserNetWorkID" is blank.


 - This image is for when adding a destination UserNetWork to an existing vClient group. A similar situation occurs when editing vCore or registering a new vClient group.


(2)In several tens of seconds after clicking the "Update" button, the message "An error occurred. Please try again. Error code: 502" is displayed.




(3)Select the blank rows and do either of the following in order to delete the blank rows:
 ・Add a new destination UserNetWork
 ・Click "Remove Row"
 Then click the "Update" button again. The update or registration successfully completes.
 

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