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Frequently Asked Questions

Information for frequently asked questions on Arcstar Universal One Virtual

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Registration Date: June 08,2015 / Update Date: June 08,2015

When trying to delete a destination UserNetWork, the message "A communication error occurred" appears and I cannot delete it.

A destination UserNetWork ("destination NW") cannot be successfully deleted when the destination NW setting remains in vCore or a vClient group. When the setting remains in either of them, the following error message will be displayed.

"An communication error occurred. in use server"
⇒The destination NW setting remains in vCore only or in both vCore and a vClient group.
 Delete the destination NW by following the steps below.
 (1) In the "vCore Edit" screen, open the "UserNetWork" tab.
 (2) Select a destination NW that you wish to delete and click "Remove Row."
 (3) Confirm that the destination NW disappeared and click "Update."
  Note: The setting is not reflected until you click the "Update" button.

"An communication error occurred. in use group"
⇒The destination NW setting remains in a vClient group.
 Delete the destination NW by following the steps below.
 (1) In the "Edit Group" screen, open the "Access List" tab.
 (2) Select a destination NW that you wish to delete and click "Remove Row."
 (3) Confirm that the destination NW disappeared and click "Update."
  Note: The setting is not reflected until you click the "Update" button.

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