Support by service : Frequently Asked Questions about Arcstar Universal One Virtual
Service menu support information
Service menu support information
When trying to delete a destination UserNetWork, the message "A communication error occurred" appears and I cannot delete it.
A destination UserNetWork ("destination NW") cannot be successfully deleted when the destination NW setting remains in vCore or a vClient group. When the setting remains in either of them, the following error message will be displayed."An communication error occurred. in use server"
⇒The destination NW setting remains in vCore only or in both vCore and a vClient group.
Delete the destination NW by following the steps below.
(1) In the "vCore Edit" screen, open the "UserNetWork" tab.
(2) Select a destination NW that you wish to delete and click "Remove Row."
(3) Confirm that the destination NW disappeared and click "Update."
Note: The setting is not reflected until you click the "Update" button.
"An communication error occurred. in use group"
⇒The destination NW setting remains in a vClient group.
Delete the destination NW by following the steps below.
(1) In the "Edit Group" screen, open the "Access List" tab.
(2) Select a destination NW that you wish to delete and click "Remove Row."
(3) Confirm that the destination NW disappeared and click "Update."
Note: The setting is not reflected until you click the "Update" button.