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Frequently Asked Questions

Information for frequently asked questions on Arcstar Universal One Virtual

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Registration Date: June 03,2015 / Update Date: November 24,2015

I registered a new vClient, but did not receive a password notification email.

(1) A password notification email is sent from the "" domain. Check if your setting allows receipt of emails from this domain.
(2) A password notification email is not sent when you only register a new vClient. After registration, open the "Edit vClient" screen and click the "Send" button.

(3) Then, you are able to receive password notification email which title is "[Arcstar Universal One Virtual] Notice of information about client connection."
After confirmed "User ID" and "Password" in this email, please setting to vApp and connect virtual network.

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