Support

Global Major Outage

Thank you for using NTT Communications Arcstar Global Services.
Please be informed that the following outage has occurred on below.(6 outages)
We sincerely apologize for any inconvenience this may have caused you.

Posted on August 06, 2020
Failure occurred in South Africa
Status Recovered
Start time(UTC) August 06,2020 14:44
Recovery time(UTC) August 06,2020 16:31
Start time(JST) August 06,2020 23:44
Recovery time(JST) August 07,2020 01:31
Affected customers
Affected services
Detail Failure occurred in South Africa.
{Start Time}:    2020/08/06(Thu) 14:44 (UTC)
{Recovery Time}:   2020/08/06(Thu) 16:31 (UTC)
{Affected Service}: UNO2.0

{Current Status}:  Recovered
{Cause of Trouble}: Under investigation
{Timeline}:
   2020/08/06(Thu) 14:44 Failure occurred.
   2020/08/06(Thu) 16:31 Failure resolved.

-----------------------------------------
South Africa エリアにて故障が発生いたしました。
{発生時間}:2020/08/06(木) 23:44(日本時間)
{回復時間}:2020/08/07(金) 01:31(日本時間)
{影響範囲}:UNO2.0
{通信影響}:回復済み
{故障原因}:詳細確認中
{時系列 }: 
   2020/08/06(木) 23:44 発生
   2020/08/07(金) 01:31 回復
Posted on July 23, 2020
Failure occurred in Philippines.
Status Recovered
Start time(UTC) July 23,2020 15:50
Recovery time(UTC) July 23,2020 21:22
Start time(JST) July 24,2020 00:50
Recovery time(JST) July 24,2020 06:22
Affected customers
Affected services
Detail Failure occurred in Philippines.
{Start Time}:    2020/07/23(Thu) 15:50 (UTC)
{Recovery Time}:   2020/07/23(Thu) 21:22 (UTC)
{Affected Service}: UNO2.0
{Current Status}:  Recovered
{Cause of Trouble}: Under investigation
{Timeline}:
   2020/07/23(Thu) 15:50 Failure occurred.
   2020/07/23(Thu) 21:22 Failure resolved.

-----------------------------------------
Philippinesエリアにて故障が発生いたしました。
{発生時間}:2020/07/24(金) 00:50(日本時間)
{回復時間}:2020/07/24(金) 06:22(日本時間)
{影響範囲}:UNO2.0
{通信影響}:回復済み
{故障原因}:詳細確認中
{時系列 }: 
   2020/07/24(金) 00:50 発生。
   2020/07/24(金) 06:22 回復
Posted on July 14, 2020
Failure occurred in Europe.
Status Recovered
Start time(UTC) July 14,2020 11:12
Recovery time(UTC) July 14,2020 11:58
Start time(JST) July 14,2020 20:12
Recovery time(JST) July 14,2020 20:58
Affected customers
Affected services
Detail Failure occurred in Europe.
{Start Time}:    2020/07/14(Tue) 11:12 (UTC)
{Recovery Time}:   2020/07/14(Tue) 11:58 (UTC)
{Affected Service}: UNO2.0
{Current Status}:  Recovered
{Cause of Trouble}: Under investigation
{Timeline}:
   2020/07/14(Tue) 11:12 Failure occurred.
   2020/07/14(Tue) 11:58 Failure resolved.

-----------------------------------------
Europeエリアにて故障が発生いたしました。
{発生時間}:2020/07/14(火) 20:12(日本時間)
{回復時間}:2020/07/14(火) 20:58(日本時間)
{影響範囲}:UNO2.0
{通信影響}:回復済み
{故障原因}:詳細確認中
{時系列 }: 
   2020/07/14(火) 20:12 発生。
   2020/07/14(火) 20:58 回復
Posted on July 14, 2020
Failure occurred in Europe
Status Recovered
Start time(UTC) July 13,2020 22:03
Recovery time(UTC) July 13,2020 23:52
Start time(JST) July 14,2020 07:03
Recovery time(JST) July 14,2020 08:52
Affected customers
Affected services
Detail Failure occurred in Europe.
{Start Time}:    2020/07/13(Mon) 22:03 (UTC)
{Recovery Time}:   2020/07/13(Mon) 23:52 (UTC)
{Affected Service}: UNO2.0
{Current Status}:  Recovered
{Cause of Trouble}: Under investigation
{Timeline}:
   2020/07/13(Mon) 22:03 Failure occurred.
   2020/07/13(Mon) 23:52 Failure resolved.

-----------------------------------------
ヨーロッパにて故障が発生いたしました。
{発生時間}:2020/07/14(火) 07:03(日本時間)
{回復時間}:2020/07/14(火) 08:52(日本時間)
{影響範囲}:UNO2.0
{通信影響}:回復済み
{故障原因}:詳細確認中
{時系列 }: 
   2020/07/14(火) 07:03 発生。
   2020/07/14(火) 08:52 回復。
Posted on February 27, 2020
Failure occurred in Indonesia.
Status Work in progress 
Start time(UTC) February 27,2020 around 17:06
Start time(JST) February 28,2020 around 02:06
Affected customers
Affected services
Detail Failure occurred in Indonesia.
{Start Time}:    2020/02/27(Thu) 17:06 (UTC)
{Recovery Time}:  
{Affected Service}: UNO2.0
{Current Status}:  Ongoing
{Cause of Trouble}: Under investigation
{Timeline}:
   2020/02/27(Thu) 17:06 Failure occurred.


-----------------------------------------
Indonesia エリアにて故障が発生いたしました。
{発生時間}:2020/02/28(金) 02:06(日本時間)
{回復時間}:
{影響範囲}:UNO2.0
{通信影響}:継続
{故障原因}:詳細確認中
{時系列 }: 
   2020/02/28(金) 02:06 発生。

Posted on November 22, 2019
Failure occurred in Paris, France.
Status Work in progress 
Start time(UTC) November 21,2019 around 23:05
Start time(JST) November 22,2019 around 08:05
Affected customers
Affected services
Detail Failure occurred in Paris, France.
{Start Time}:    2019/11/21(Thu) 23:05 (UTC)
{Recovery Time}:  
{Affected Service}: UNO2.0
{Current Status}:  Ongoing
{Cause of Trouble}: Under investigation
{Timeline}:
   2019/11/21(Thu) 23:05 Failure occurred.


-----------------------------------------
Paris, Franceエリアにて故障が発生いたしました。
{発生時間}:2019/11/22(金) 08:05(日本時間)
{回復時間}:
{影響範囲}:UNO2.0
{通信影響}:継続
{故障原因}:詳細確認中
{時系列 }: 
   2019/11/22(金) 08:05 発生。

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