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Introduction for frequently asked questions

In customer support, you will be guided on the compiled questions we often receive inquiries about. On this page each type of search method for "Frequently Asked Questions" will be introduced.
Frequently asked questions here.
* The displayed details in the captured images include test data, and may differ to actual information.

Search by theme

Click the theme you are looking for.

Here is a list of frequently asked questions corresponding to the selected theme.

You can click to see the answer.

If the response is long, not all are displayed. Please click on "Continue reading" to check the details.

Search by service

Click on the right side of the service name to see the frequently asked questions about that service.

Confirm new information

Information page for frequently asked questions. Scroll to the bottom to see the new information.

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