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Frequently Asked Questions

Information regarding frequently asked questions in a list.

1-10 / 176 items

Display [330] error code when connecting to vApp(Windows).- Arcstar Universal One Virtual

There might be possibility of installation failure for vApp, so please follow the below procedure.
(Uninstall/Reinstall "vApp" and "Microsoft Visual C++ 2010 SP1 Redistributable Package")

Also, when installing vApp and Redistributable Package, please right click on installer and select [Run as administrator]

(1)Uninstall "vApp"

(2)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
*In case of installed x86 version

(3)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
*In case of installed x64 version
*To uninstall, other application which is using x64 version may not be worked properly.

(4)Restart PC

(5)Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" by selecting [Run as administrator]
(Reference:http://www.microsoft.com/en-US/download/details.aspx?id=8328)

(6)Install "vApp" by selecting [Run as administrator]
*If following message display during installing, please select [Yes] or [Install]

Would you install "Ubiquitous Client Virtual NIC"?

After completed above re-installation procedure, please retry to connect.

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I want to get the starting guide e-mail again. (You can’t find the e-mail or URL in the e-mail was expired)- NTT Communications Business Portal

We send a starting guide e-mail after your informaton is registered on the Business Portal.
When you can't find the e-mail, you can resend the e-mail for yourself.
Please see the "See More" below.

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I cannot connect even if I have reinstalled vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package.- Arcstar Universal One Virtual

In case you cannot connect even if you have conducted reinstallation of vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package, please confirm your usage enviroment by following this procedure.

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[iOS:VPP] I failed VPP distribution.(MCMDMErrorDomain:12064)- Workspace MDM

The correspondence varies depending on the reason why delivery of the VPP distribution fails. Please follow the steps below.

«ITunes Store account hash is different»
The reason why the VPP application cannot be delivered is that the iTunes Store account account hash may be different between the iOS device and the user. If the Apple ID set for the iOS device is different from the Apple ID used when inviting VPP, the VPP application cannot be delivered.

The confirmation method the iTunes Store account hash is as follows.

1. How to check iOS device
(1)On the [Assets] screen, select the target iOS device
(2) Select the [Assets] tab and check "iTunes Store Account Hash" in "Others" panel.
2. How to check users
(1) On the [Menu] -> [User] screen, select the target user
(2) Select the [VPP Setting] tab, select "Associated iTunes Store account hash".

If the iTunes Store account hash is different, create a new user and link the target iOS device to that user.
Please agree to the invitation and try the VPP application distribution again.

≪Invitation to the VPP has not ended normally.≫
If the error code "MCMDMErrorDomain: 12064" is displayed in the log of the management screen,
it is possible that the invitation to VPP has not ended normally.

Please confirm "Invitation Status" of VPP setting by the following steps.

1. On the [Menu] -> [User] screen, select the target user
2. Select the [VPP Setting] tab, check "Invitation Status".
3. "Associated" is displayed when the procedure of the invitation has been completed and "Requesting Invitation" is displayed if it is not completed.

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I cannot connect properly.- Arcstar Universal One Virtual

We have prepared several answers for different usage patterns of the service. Click "See More" for details.

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Inquiry

I cannot connect to a destination UserNetwork.- Arcstar Universal One Virtual

If you cannot connect to a destination UserNetwork, check your settings by following the steps below.

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Inquiry

I cannot connect to the Virtual Network via vApp.- Arcstar Universal One Virtual

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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Inquiry

What is the meaning of vApp (Windows) error codes? - Arcstar Universal One Virtual

The meaning of vApp (Windows) error codes and the solution for them are as follows.

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Inquiry

What if I forget identification information for Business Portal?- NTT Communications Business Portal

If you forgot your Identification information such as your email address, name, and contact telephone number which you write order sheet, please contact your sales representative from our company.
More detail information is in "See More" below.

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I have set up the access control based on IP Address, but the user can not access.- NTT Communications Business Portal

Enter Global IP Address to "IP Address to allow access to portal". Make sure you have not entered Private IP Address.

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