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Frequently Asked Questions

Information regarding frequently asked questions in a list.

1-10 / 176 items

What is NTT Communications Business Portal?- NTT Communications Business Portal

By providing visual status as well as self-service functions, the Business Portal can deliver services to you on-demand and in a timely manner.

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What if I forget identification information for Business Portal?- NTT Communications Business Portal

If you forgot your Identification information such as your email address, name, and contact telephone number which you write order sheet, please contact your sales representative from our company.
More detail information is in "See More" below.

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I want to get the starting guide e-mail again. (You can’t find the e-mail or URL in the e-mail was expired)- NTT Communications Business Portal

We send a starting guide e-mail after your informaton is registered on the Business Portal.
When you can't find the e-mail, you can resend the e-mail for yourself.
Please see the "See More" below.

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[Arcstar IP Voice]How can I access Config Change site of IP Voice?- NTT Communications Business Portal

You can access it in following steps:
1.Log in to Business Portal
2.Click "Arcstar IP Voice" that is displayed in "Your Services" section when you move the cursor over "Services" in the Global Navigation.
3.Click "Config Change" that is displayed when you move the cursor over "Admin" tab.

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Inquiry

I cannot connect to the Virtual Network via vApp.- Arcstar Universal One Virtual

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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[iOS:VPP] I failed VPP distribution.(MCMDMErrorDomain:12064)- Workspace MDM

The correspondence varies depending on the reason why delivery of the VPP distribution fails. Please follow the steps below.

«ITunes Store account hash is different»
The reason why the VPP application cannot be delivered is that the iTunes Store account account hash may be different between the iOS device and the user. If the Apple ID set for the iOS device is different from the Apple ID used when inviting VPP, the VPP application cannot be delivered.

The confirmation method the iTunes Store account hash is as follows.

1. How to check iOS device
(1)On the [Assets] screen, select the target iOS device
(2) Select the [Assets] tab and check "iTunes Store Account Hash" in "Others" panel.
2. How to check users
(1) On the [Menu] -> [User] screen, select the target user
(2) Select the [VPP Setting] tab, select "Associated iTunes Store account hash".

If the iTunes Store account hash is different, create a new user and link the target iOS device to that user.
Please agree to the invitation and try the VPP application distribution again.

≪Invitation to the VPP has not ended normally.≫
If the error code "MCMDMErrorDomain: 12064" is displayed in the log of the management screen,
it is possible that the invitation to VPP has not ended normally.

Please confirm "Invitation Status" of VPP setting by the following steps.

1. On the [Menu] -> [User] screen, select the target user
2. Select the [VPP Setting] tab, check "Invitation Status".
3. "Associated" is displayed when the procedure of the invitation has been completed and "Requesting Invitation" is displayed if it is not completed.

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What is the meaning of vApp (Windows) error codes? - Arcstar Universal One Virtual

The meaning of vApp (Windows) error codes and the solution for them are as follows.

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What is the meaning of vApp (Android) error codes?- Arcstar Universal One Virtual

The meaning of vApp (Android) error codes and the solution for them are as follows.

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Which address should I set for "Access List" of vCore, a global IP address or private IP address? - Arcstar Universal One Virtual

When using the Internet as underlayNetwork, use a global IP address.
- This function assumes that it is used together with static IP address service offered by your provider.
- When using this function, registering the "Permit" setting will reject all the accesses from non-registered IP address. Note that accesses from all vClient devices may be rejected if you accidentally register a private IP address.

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Do I need to apply for the use of additional vClients? - Arcstar Universal One Virtual

If you use vApp, you can add vClient IDs on the Business Portal. If you wish to add vAdapters, please submit an application form.

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