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Frequently Asked Questions

Information regarding frequently asked questions in a list.

1-10 / 176 items

What is NTT Communications Business Portal?- NTT Communications Business Portal

By providing visual status as well as self-service functions, the Business Portal can deliver services to you on-demand and in a timely manner.

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Inquiry

I want to get the starting guide e-mail again. (You can’t find the e-mail or URL in the e-mail was expired)- NTT Communications Business Portal

We send a starting guide e-mail after your informaton is registered on the Business Portal.
When you can't find the e-mail, you can resend the e-mail for yourself.
Please see the "See More" below.

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I cannot connect properly.- Arcstar Universal One Virtual

We have prepared several answers for different usage patterns of the service. Click "See More" for details.

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Inquiry

How to manage and use G Suite.- G Suite

Visit G Suite Administrator Help Center.
https://support.google.com/a/

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Inquiry

On which OS does vApp run?- Arcstar Universal One Virtual

vApp runs on the following OS'es.
[Windows] 7 / 8.1 / 10 
[Android] 4.0 / 4.1 / 4.2 / 4.3 / 4.4 / 5.0 / 5.1 / 6.0 / 7.0 / 8.0
[iOS] 6.1 / 7 / 7.1 / 8 / 8.1 / 9 / 9.1 / 10 / 11
[MacOS] 10.9 / 10.10 / 10.11 / 10.12 / 10.13

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Inquiry

I cannot connect to the management site.- Workspace MDM

1) Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the internet.
Check if your PC is connected to the internet.

2) Does your device meet the device requirements?
Refer to "Using the management site-Getting Started-System Requirements" in 《Management Site User Manual Using the management site》and confirm.

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I do not know the login information.- Workspace MDM

Contact our help desk as follows;
https://support.ntt.com/en/inquiry/

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I checked "Stay logged in," but I cannot log in automatically.- Workspace MDM

You can log in the management site automatically for only 14 days after you have checked "Stay logged in.” You need to re-enter the login information after 14 days. Once you log out, you will need to manually log in the next time. Enter your login information and log in again.

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I cannot create a new user.- Workspace MDM

Do you have enough licenses?
Depending on your contract, you may have a limit on the number of users you can create.
The number of your licenses is displayed on management site.

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One of our devices was lost. I want to lock the device remotely as soon as possible.- Workspace MDM

Please refer to below steps for locking the device remotely;
≪Android≫
1) Click [Remote Lock] from the main menu, and create a setting group to lock.
 (For details, refer to "Android - Restrictions-Remote Lock" in 《Management Site User Manual Android》)
 * If the setting group to lock is already created, you don’t have to create a new one.
2) Select the device you want to lock from [Assets].
3) Open the [Settings] tab, and change the "Remote Lock" status to lock the device.
 (For details on step 2 and 3, refer to "Using the management site-Assets-Settings-Allocate setting group to a singular device" in 《Management Site User Manual Using the management site》.)

≪iPhone / iPad≫
1) Select the device you want to lock from [Assets].
2) Open the [Others] tab and select "Remote Control.” Click [Execute] in "Remote Lock.”
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (iOS)" in 《Management Site User Manual Using the management site》.)

≪Windows≫
1) Select the device you want to lock from [Assets].
2) Click [Remote Control], then click the [Execute] button of [Remote Lock].
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (Windows)" in 《Management Site User Manual Using the management site》.)

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