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Frequently Asked Questions

Information regarding frequently asked questions in a list.

1-10 / 176 items

What is NTT Communications Business Portal?- NTT Communications Business Portal

By providing visual status as well as self-service functions, the Business Portal can deliver services to you on-demand and in a timely manner.

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I want to get the starting guide e-mail again. (You can’t find the e-mail or URL in the e-mail was expired)- NTT Communications Business Portal

We send a starting guide e-mail after your informaton is registered on the Business Portal.
When you can't find the e-mail, you can resend the e-mail for yourself.
Please see the "See More" below.

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What if I forget identification information for Business Portal?- NTT Communications Business Portal

If you forgot your Identification information such as your email address, name, and contact telephone number which you write order sheet, please contact your sales representative from our company.
More detail information is in "See More" below.

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I cannot connect to the Virtual Network via vApp.- Arcstar Universal One Virtual

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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I cannot connect properly.- Arcstar Universal One Virtual

We have prepared several answers for different usage patterns of the service. Click "See More" for details.

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[iOS:VPP] I failed VPP distribution.(MCMDMErrorDomain:12064)- Workspace MDM

The correspondence varies depending on the reason why delivery of the VPP distribution fails. Please follow the steps below.

«ITunes Store account hash is different»
The reason why the VPP application cannot be delivered is that the iTunes Store account account hash may be different between the iOS device and the user. If the Apple ID set for the iOS device is different from the Apple ID used when inviting VPP, the VPP application cannot be delivered.

The confirmation method the iTunes Store account hash is as follows.

1. How to check iOS device
(1)On the [Assets] screen, select the target iOS device
(2) Select the [Assets] tab and check "iTunes Store Account Hash" in "Others" panel.
2. How to check users
(1) On the [Menu] -> [User] screen, select the target user
(2) Select the [VPP Setting] tab, select "Associated iTunes Store account hash".

If the iTunes Store account hash is different, create a new user and link the target iOS device to that user.
Please agree to the invitation and try the VPP application distribution again.

≪Invitation to the VPP has not ended normally.≫
If the error code "MCMDMErrorDomain: 12064" is displayed in the log of the management screen,
it is possible that the invitation to VPP has not ended normally.

Please confirm "Invitation Status" of VPP setting by the following steps.

1. On the [Menu] -> [User] screen, select the target user
2. Select the [VPP Setting] tab, check "Invitation Status".
3. "Associated" is displayed when the procedure of the invitation has been completed and "Requesting Invitation" is displayed if it is not completed.

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The agent in my device is launched, but my device does not appear in the management site.- Workspace MDM

1) Have you activated the agent in your device?
To use the function of the agent, you need to activate your agent.
Launch the agent and activate it.
Refer to "Agent Basic Operations-Activate agent" in《Android User Manual》on how to activate it.

2) Is your device connected to the Internet?
To use the management site, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

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Where can I see the FAQ of Enterprise Cloud 1.0?- Enterprise Cloud 1.0

Where can I see the FAQ of Enterprise Cloud 1.0?
To see the FAQ, please visit the Knowledge Center (https://ecl.ntt.com/en/).

FAQ(ECL1.0) : https://ecl.ntt.com/en/faq/1.0/

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What is the meaning of vApp (Android) error codes?- Arcstar Universal One Virtual

The meaning of vApp (Android) error codes and the solution for them are as follows.

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[Arcstar Universal One] Is there any content that measuring speed of best-effort circuit? - NTT Communications Business Portal

There is no content that measuring speed of circuit.

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