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Frequently Asked Questions

Information regarding frequently asked questions in a list.

41-50 / 176 items

I can’t install the agent.- Workspace MDM

Does your device meet the device requirements?
Refer to "Getting Started-Agent System Requirement" in《Android User Manual》to confirm.

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I can’t activate the agent.- Workspace MDM

1) Is your device connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

2) Is the Company Code or Authentication Code you entered correct?
If the Company Code or Authentication Code is incorrect, you can't activate it.
Check your Company Code and Authentication Code again.

3) Do you have enough licenses?
You can't activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

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The agent in my device is launched, but my device does not appear in the management site.- Workspace MDM

1) Have you activated the agent in your device?
To use the function of the agent, you need to activate your agent.
Launch the agent and activate it.
Refer to "Agent Basic Operations-Activate agent" in《Android User Manual》on how to activate it.

2) Is your device connected to the Internet?
To use the management site, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

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Password is required.- Workspace MDM

1) You are required to enter a password in some cases.
You will be required to enter a password when quitting, uninstalling or deactivating the agent.
Contact your administrator or help desk.

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The language of the agent does not change after I changed the language of Android device.- Workspace MDM

It may take some time to apply the language to the Android device. Please reboot the Android device.

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License activation cannot be performed on Android 7.0 or later devices.- Workspace MDM

If you uninstalled an agent with Device Owner is enabled, you may not be able to activate the agent unless you restart the Android device.
Restart the Android device and try activation again.
If you still cannot activate your license, contact your administrator.

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I cannot activate this product.- Workspace MDM

1) Is your PC connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the Internet connection of your iPhone or iPad.

2) Make sure that Apple Push Certificate is registered?
To activate license, Apple Push Certificate needs to be registered.
Refer to "Apple Push Certificate-Register Apple Push Certificate-Register Apple Push Certificate" in 《Management Site User Manual iOS》 for details registering Apple Push Certificate.

3) Is the Company Code or Authentication Code which you entered correct?
If the Company Code or Authentication Code is incorrect, you cannot activate it.
Check your Company Code and Authentication Code again.

4) Do you have enough licenses?
You cannot activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

5) Confirm your setting of Safari
You cannot activate this product if your setting of Safari does not accept Cookies.
Please choose [Settings]-[Safari]-[Accept Cookies]-[Always] temporarily.

6) Is your device jailbroken?
If the device is jailbroken, installing a profile may fail to complete.
Contact your administrator or help desk.

7) Have you set the "Web filtering" before activation of this product?
If yes for iOS 9.0 and 9.1, configuration profiles of this product cannot be installed. Therefore, an authentication page cannot move to next page and the activation of this product is no longer finished.

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I succeeded to install profile but my iPhone (iPad) is not displayed in the management site.- Workspace MDM

Is your PC connected to the Internet?
To use the management site, your PC needs to be connected to the Internet.
Check Internet connection of your iPhone or iPad.

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I interrupted and canceled an ongoing profile installation.- Workspace MDM

Please install the profile again.
Refer to "Activate this product (Install profile)" in 《Management Site User Manual iOS》on how to install a profile.

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The message that the server certificate is invalid is displayed while installing the profile.- Workspace MDM

Date and time settings of the iPhone / iPad may not be set correctly. Please set it correctly and try again.

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