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Frequently Asked Questions

Information regarding frequently asked questions in a list.

21-30 / 176 items

I cannot activate this product.- Workspace MDM

1) Is your PC connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the Internet connection of your iPhone or iPad.

2) Make sure that Apple Push Certificate is registered?
To activate license, Apple Push Certificate needs to be registered.
Refer to "Apple Push Certificate-Register Apple Push Certificate-Register Apple Push Certificate" in 《Management Site User Manual iOS》 for details registering Apple Push Certificate.

3) Is the Company Code or Authentication Code which you entered correct?
If the Company Code or Authentication Code is incorrect, you cannot activate it.
Check your Company Code and Authentication Code again.

4) Do you have enough licenses?
You cannot activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

5) Confirm your setting of Safari
You cannot activate this product if your setting of Safari does not accept Cookies.
Please choose [Settings]-[Safari]-[Accept Cookies]-[Always] temporarily.

6) Is your device jailbroken?
If the device is jailbroken, installing a profile may fail to complete.
Contact your administrator or help desk.

7) Have you set the "Web filtering" before activation of this product?
If yes for iOS 9.0 and 9.1, configuration profiles of this product cannot be installed. Therefore, an authentication page cannot move to next page and the activation of this product is no longer finished.

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I succeeded to install profile but my iPhone (iPad) is not displayed in the management site.- Workspace MDM

Is your PC connected to the Internet?
To use the management site, your PC needs to be connected to the Internet.
Check Internet connection of your iPhone or iPad.

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I interrupted and canceled an ongoing profile installation.- Workspace MDM

Please install the profile again.
Refer to "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》on how to install a profile.

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[Enterprise Cloud] What should I do if I get the error message "ERROR : MP063 Password for Enterprise Cloud is expired. Please contact your Administrator to go User Management menu to Reset Password in User edit screen."?- NTT Communications Business Portal

Administrator can reset password for Enterprise Cloud in following steps:

1. Login Business Portal with administrator's account

2. Click "User Management"

3. Click "Edit" for the user in the user list

4. Click "Reset Password" button in "Edit User" screen

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Inquiry

How do I know the Business Portal Administrator?- NTT Communications Business Portal

Please contact sales directly.

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Inquiry

About the necessary information when the connection to vApp is not available.- Arcstar Universal One Virtual

When you cannot connect to the virtual network via vApp (Windows), please contact us after acquiring the information from [A] to [C] below.

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Inquiry

I can successfully connect to the Internet, but cannot connect to the UNO virtual using the vApp / vAdapter.- Arcstar Universal One Virtual

This service uses the following communication protocols and ports for communication.
Check if your network devices which are used between vApp/vAdapter and the Internet allow transparent communication by the following protocols.

  [TCP]80, 443, 5061
  [UDP]80, 443, 500, 1701, 4500, 123, 5060, and 5061

If your FW, mobile router, etc. restrict the protocols above, change the settings of the relevant devices.

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Inquiry

How to manage and use G Suite.- G Suite

Visit G Suite Administrator Help Center.
https://support.google.com/a/

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Inquiry

I cannot connect to the management site.- Workspace MDM

1) Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the internet.
Check if your PC is connected to the internet.

2) Does your device meet the device requirements?
Refer to "Using the management site-Getting Started-System Requirements" in 《Management Site User Manual Using the management site》and confirm.

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I do not know the login information.- Workspace MDM

Contact our help desk as follows;
https://support.ntt.com/en/inquiry/

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