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Frequently Asked Questions

Information regarding frequently asked questions in a list.

21-30 / 176 items

I cannot edit and delete the setting groups.- Workspace MDM

The settings with [S] at the beginning of the name are created by the service provider company(NTT Communications), and you cannot change and delete the setting groups. Also you cannot set the setting group as a default.

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Can I confirm which settings the device is allocated?- Workspace MDM

You can confirm the name of the allocated setting groups on the setting screen of the device (refer to "Using the management site-Assets-Settings" in 《Management Site User Manual Using the management site》).
However, you cannot confirm whether the setting group is actually set to the device or not.

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I tried to import user data, but a reading error occurred.- Workspace MDM

When you edit a CSV file with the notepad app, a reading error may occur.
Please edit the CSV file with Microsoft Excel 2003 / 2007 / 2010.
* For details on CSV, refer to "Appendix-Details on CSV for import and export " in 《Management Site User Manual Appendix》. "Details on CSV for import and export.”

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Which certificate do I have to update when updating the Apple Push Certificate?- Workspace MDM

Please refer to "Update Apple Push Certificate" in 《Management Site User Manual iOS》 to update it. When "Topic" is displayed (Step 2), write it down to remember. In step 8, you have to select the update target. "Topic" you wrote down has to match the certificate.

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Device cannot sync with management server.- Workspace MDM

Have you activated your Agent or profile?
Refer to each Agent user manual to activate it.

Android…Activate Agent
iOS…Install profile
Windows…Install Agent

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Silent Installation for iOS does not start.- Workspace MDM

The manual states that, “When the management option is checked and a target device is a supervised device (refer to "Appendix-Glossary " in 《Management Site User Manual Appendix》), an application is installed silently.” However, applications listed in the App Store require an Apple ID and Password to be installed. When multiple App Store applications are distributed, they can be downloaded and installed with a single Apple ID / Password entry.

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I registered an incorrect Apple Push certificate.- Workspace MDM

Please register your correct Apple Push certificate again.
In that case please log in with the Apple ID you send when you registered Apple Push certificate.
However, if Sync Unavailable Detection or Profile Delete Detection is displayed, refer to Q23.

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Sync Unavailable Detection or Profile Delete Detection has been displayed.- Workspace MDM

The correspondence varies depending on the type of Sync Unavailable Detection. Please follow the applicable procedure.

≪MDM Configuration Profile Sync Unavailable Detection Date or Profile Delete Detection≫
Since there is no recovery method other than re-authentication, please perform authentication again.

≪Agent Sync Unavailable Detection Date≫
Recovery is possible by launching an agent from the iOS device and performing synchronization.

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[iOS:Application Distribution] About the manifest file (plist) necessary when distributing the original application. Is there a difference between the manifest file created when creating the application and the manifest file for distribution?- Workspace MDM

A manifest file (plist) for application distribution is created using the manifest file (plist) created at the time of application creation. The upload destination URL is added to the manifest file (plist) created for distribution. By registering the manifest file (plist) for distribution in the manifest file (plist) of the original application registration screen, application distribution of the original application can be used.

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[iOS:Application Distribution] Can I change the application name of the original application at the timing of version upgrade?- Workspace MDM

Application name can be changed by version upgrade. Please follow the steps below.
1.Set the two Bundle ID to the same value.
・The Bundle ID in the application (ipa) already distributed and manifest file (plist).
・The Bundle ID in the application (ipa) after changing the application name and manifest file (plist).
This Bundle ID will be the same as "Application ID" displayed when manifest file is registered on the management screen.

2.Upload the application (ipa) after changing the application name and manifest file (plist) set in 1 by [Upload application] which is on the upper right of [Original Application Registration].

3.After uploading, download the created distribution manifest file (plist).

4.Click [Edit] in the created setting set of the application before the upgrade, check "Upload" in "Manifest file", specify the manifest file downloaded in 3. with [Browse] and save.

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