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Frequently Asked Questions

Information regarding frequently asked questions on NTT Communications Business Portal in a list.

1-6 / 6 items

[Arcstar IP Voice]How can I access Config Change site of IP Voice?

You can access it in following steps:
1.Log in to Business Portal
2.Click "Arcstar IP Voice" that is displayed in "Your Services" section when you move the cursor over "Services" in the Global Navigation.
3.Click "Config Change" that is displayed when you move the cursor over "Admin" tab.

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[Arcstar IP Voice]How can I download User guide of Config Change?

You can download it from the initial page of Config Change site.

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[Arcstar IP Voice]New contract opened today is NOT displayed in this portal.

As for Arcstar IP Voice, it is displayed a few days later from the start date.
Actually, it has no impact on Config Change whether it's displayed or not.

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[Arcstar IP Voice]What should I do if I get the error message "Other user is controlling"?

In the following case, you get the error message. Please confirm your situation and deal with it.

Case 1.
You are accessing Config Change site with plural account at the same time. Please have the other account log out.

Case 2.
You are accessing Config Change site with plural tab at the same time. Please close the other tabs.

Case 3.
You are accessing Config Change site again before the initial page of Config Change site has not desplayed fully yet. Please try again after waiting for 15 minutes without doing anything.

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[Arcstar IP Voice]"Config Change" menu is NOT displayed in this poral even new contract has been already opened.

If the contract name of IP Voice is different from that of Business Portal, "Config Change" menu isn't displayed.
Please ask the representative contractant to make the account of Config Change site and access Config Change site directly with it.

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[Arcstar IP Voice]What should I do if the display showing Config Change page suddenly become blank?

That sometimes happens when you are using Internet Explorer 8.
Please use other Web browser or follow the following steps:
1.Press and hold [Ctrl] key, then press [+] key
2.Press and hold [Ctrl] key, then press [-] key

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