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Frequently Asked Questions

Information regarding frequently asked questions on NTT Communications Business Portal in a list.

1-10 / 46 items

What is NTT Communications Business Portal?

By providing visual status as well as self-service functions, the Business Portal can deliver services to you on-demand and in a timely manner.

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Inquiry

What if I forget identification information for Business Portal?

If you forgot your Identification information such as your email address, name, and contact telephone number which you write order sheet, please contact your sales representative from our company.
More detail information is in "See More" below.

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Inquiry

I want to get the starting guide e-mail again. (You can’t find the e-mail or URL in the e-mail was expired)

We send a starting guide e-mail after your informaton is registered on the Business Portal.
When you can't find the e-mail, you can resend the e-mail for yourself.
Please see the "See More" below.

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How many user account can I create in this portal?

There is no upper limitation for the number of user account.

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Inquiry

Which services are supported in this portal?

Following services are supported:
- Arcstar Universal One
- OCN for Business
- Enterprise Cloud
- Cloudn
- Arcstar UCaaS
- Arcstar Smart PBX
- Arcstar Contact Center
- Arcstar SIP Trunking
- Arcstar IP Voice
- 050 plus for Biz / W-mode
- Enterprise DaaS
- Enterprise Mail
- WideAngle Managed Security Services
- Nexcenter
- Global Management One

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Inquiry

[Arcstar IP Voice]How can I access Config Change site of IP Voice?

You can access it in following steps:
1.Log in to Business Portal
2.Click "Arcstar IP Voice" that is displayed in "Your Services" section when you move the cursor over "Services" in the Global Navigation.
3.Click "Config Change" that is displayed when you move the cursor over "Admin" tab.

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Inquiry

[Arcstar IP Voice]How can I download User guide of Config Change?

You can download it from the initial page of Config Change site.

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Inquiry

[Arcstar IP Voice]What should I do if I get the error message "Other user is controlling"?

In the following case, you get the error message. Please confirm your situation and deal with it.

Case 1.
You are accessing Config Change site with plural account at the same time. Please have the other account log out.

Case 2.
You are accessing Config Change site with plural tab at the same time. Please close the other tabs.

Case 3.
You are accessing Config Change site again before the initial page of Config Change site has not desplayed fully yet. Please try again after waiting for 15 minutes without doing anything.

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Inquiry

[Arcstar IP Voice]"Config Change" menu is NOT displayed in this poral even new contract has been already opened.

If the contract name of IP Voice is different from that of Business Portal, "Config Change" menu isn't displayed.
Please ask the representative contractant to make the account of Config Change site and access Config Change site directly with it.

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Inquiry

Is there any default policy on password expiration?

There is no expiration date for matrix authentication password.

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Inquiry

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