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Frequently Asked Questions

Information regarding frequently asked questions on NTT Communications Business Portal in a list.

1-10 / 46 items

What is NTT Communications Business Portal?

By providing visual status as well as self-service functions, the Business Portal can deliver services to you on-demand and in a timely manner.

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Inquiry

I want to get the starting guide e-mail again. (You can’t find the e-mail or URL in the e-mail was expired)

We send a starting guide e-mail after your informaton is registered on the Business Portal.
When you can't find the e-mail, you can resend the e-mail for yourself.
Please see the "See More" below.

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What if I forget identification information for Business Portal?

If you forgot your Identification information such as your email address, name, and contact telephone number which you write order sheet, please contact your sales representative from our company.
More detail information is in "See More" below.

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Inquiry

How can I reset the password for matrix authentication?

you can change the password from the Login screen. Please refer to “3. Change or reset password of Portal” in the User manual for authentication screen
(can be displayed from Help menu on Login screen).

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Inquiry

[Enterprise Cloud] What should I do if I get the error message "ERROR : MP063 Password for Enterprise Cloud is expired. Please contact your Administrator to go User Management menu to Reset Password in User edit screen."?

Administrator can reset password for Enterprise Cloud in following steps:

1. Login Business Portal with administrator's account

2. Click "User Management"

3. Click "Edit" for the user in the user list

4. Click "Reset Password" button in "Edit User" screen

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Inquiry

[Arcstar Universal One] Is there any content that measuring speed of best-effort circuit?

There is no content that measuring speed of circuit.

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Inquiry

I have set up the access control based on IP Address, but the user can not access.

Enter Global IP Address to "IP Address to allow access to portal". Make sure you have not entered Private IP Address.

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Inquiry

How do I know the Business Portal Administrator?

Please contact sales directly.

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Inquiry

How can I change login ID (email address)?

You can change login ID (email address) using "Edit Profile" menu, access from your user name located in header.
In the Edit User Profile screen, fill "Email Address" and "Email Address (Confirm) " then "Save" button.

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Inquiry

[Arcstar Universal One] New circuit opened today is NOT displayed in this portal.

As for Arcstar Universal One, it is displayed 7days later from the completion date for Japan domestic circuit, 15 hours later from the completion date for global circuit.

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Inquiry

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