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Frequently Asked Questions

Information regarding frequently asked questions on NTT Communications Business Portal in a list.

11-20 / 47 items

[Arcstar Universal One] Where can I see alarm history in this portal?

As for Arcstar Universal One, alarm history is NOT supported.

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[Arcstar Universal One] Why is the number of circuit in traffic report different from actual contracted circuit?

As for Arcstar Universal One, in traffic report, circuits are displayed per a unit of representative contract number.

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[Arcstar Universsal One] How do I change the contact information of "Maintenance Arrangement" and "Trouble Notifications" that is registered each circuit?

Directly contact sales who will take care of the changing contact information of "Maintenance Arrangement" and "Trouble Notifications".

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[Arcstar Universal One] How do I stop notification of circuits failer for a fixed period? (N# circuits.)

Recommend to use "Monitoring Suspension"
1) Click "Service" on the Global Navigation and select "Arcstar Universal One" transitions to top of Arcstar Universal One service Site.
2) Click the "Maintenance tab" and select the "Monitoring Suspension" and click the Add button to show the the setting screen.

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[Arcstar Universal One] How do I stop notification of circuits failer for a fixed period? (W# circuits.)

Send an e-mail with necessary information to the department "Global Operations Center", they will stop monitoring instead.

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■TO:maintenance-report@ntt.com
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■Necessary Information
・Customer name
・Appropriate location
・Circuit ID (starting with "W")
・Begin time for the stop monitoring
・Termination time for the stop monitoring
・The reason for the request

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[Arcstar Universal one] Router icon is not located correctly on network map.

The location of Router icon on network map, is located based on point of prefectures name, according to geocode data by Google.
(Icon is not telling where Router is)

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Inquiry

[Arcstar Universal One] Is there any content that measuring speed of best-effort circuit?

There is no content that measuring speed of circuit.

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[Arcstar Universal One] How do I request orders from Business Portal?

It is mentioned in the instructions "7. Orders Tab" of User's guide.(Arcstar Universal One)

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[Arcstar Universal One] Is it possible to request orders anytime?

You can request orders from 9:00 to 17:30 in japan time during weekdays.(except weekend)

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[Arcstar Universal One]What is eash status mean of Maintenance Tickets?

Status of "Maintenance ticket" is allocated by 6 steps as follows.
-----------------------------------------------
Opened: Ticket is accepted by an operator
Analyzing: Clarifying the Ticket
OnHold: Ticket is on hold for some reason
Pepailing:The issue is under reparing
Resolved:The issue was resolved
Closed: Recovery was confirmed by the customer
-----------------------------------------------

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