Support

Search

Close

My Support

Close

  • Guest Welcome
  • Login
  • Register
  • Help
  • 「NTT Communications Business Portal」, Are you sure you want to register this support information to My Support?

    • Register
    • Cancel

Frequently Asked Questions

Information regarding frequently asked questions on NTT Communications Business Portal in a list.

11-20 / 47 items

[Arcstar Universal One] How do I stop notification of circuits failer for a fixed period? (N# circuits.)

Recommend to use "Monitoring Suspension"
1) Click "Service" on the Global Navigation and select "Arcstar Universal One" transitions to top of Arcstar Universal One service Site.
2) Click the "Maintenance tab" and select the "Monitoring Suspension" and click the Add button to show the the setting screen.

To details page

Inquiry

[Arcstar Universal One] How do I stop notification of circuits failer for a fixed period? (W# circuits.)

Send an e-mail with necessary information to the department "Global Operations Center", they will stop monitoring instead.

------------------
■TO:maintenance-report@ntt.com
------------------
■Necessary Information
・Customer name
・Appropriate location
・Circuit ID (starting with "W")
・Begin time for the stop monitoring
・Termination time for the stop monitoring
・The reason for the request

To details page

Inquiry

[Arcstar Universal one] Router icon is not located correctly on network map.

The location of Router icon on network map, is located based on point of prefectures name, according to geocode data by Google.
(Icon is not telling where Router is)

To details page

Inquiry

[Arcstar Universal One] Is there any content that measuring speed of best-effort circuit?

There is no content that measuring speed of circuit.

To details page

Inquiry

[Arcstar Universal One] How do I request orders from Business Portal?

It is mentioned in the instructions "7. Orders Tab" of User's guide.(Arcstar Universal One)

To details page

Inquiry

[Arcstar Universal One] Is it possible to request orders anytime?

You can request orders from 9:00 to 17:30 in japan time during weekdays.(except weekend)

To details page

Inquiry

[Arcstar Universal One]What is eash status mean of Maintenance Tickets?

Status of "Maintenance ticket" is allocated by 6 steps as follows.
-----------------------------------------------
Opened: Ticket is accepted by an operator
Analyzing: Clarifying the Ticket
OnHold: Ticket is on hold for some reason
Pepailing:The issue is under reparing
Resolved:The issue was resolved
Closed: Recovery was confirmed by the customer
-----------------------------------------------

To details page

Inquiry

[Arcstar Universal One]How do I access to the Arcstar Universal One mobile, from Business Portal?

[Transition of Arcstar Universal One mobile method]
1) Access https://b-portal.ntt.com/ and log in
2) Click "Service" on the Global Navigation and select "Arcstar Universal One" transitions to top of Arcstar Universal One service Site.
3) Click Service tab and select "Over view"
4) Select appropriate circuit number of Arcstar Universal One mobile
5) Service detail information will be displayed. Click circuit ID starting with "N" in the screen middle right
6) Circuit detail information will be displayed. Click "mobile circuits managenent" button in the screen top left transitions to the circuit management screen for Arcstar Universal One mobile.

To details page

Inquiry

[Arcstar Universal One]How do I download the User guide for "Arcstar Universal One mobile"?

[User guide (Arcstar Universal One mobile) downloading method]
1) Access https://b-portal.ntt.com/ and log in
2) Click "Service" on the Global Navigation and select "Arcstar Universal One" transitions to top of Arcstar Universal One service Site.
3) Click "Docs" from a list of the "Admin tab"
4) Download "Arcstar Universal One mobile _User's guide_en_ver_xxx.pdf" from Service Specific Documents.

※xxx:version number

To details page

Inquiry

[Arcstar IP Voice]How can I access Config Change site of IP Voice?

You can access it in following steps:
1.Log in to Business Portal
2.Click "Arcstar IP Voice" that is displayed in "Your Services" section when you move the cursor over "Services" in the Global Navigation.
3.Click "Config Change" that is displayed when you move the cursor over "Admin" tab.

To details page

Inquiry

To the top of this page