NTT Communications Business Portal

As for Arcstar Universal One, alarm history is NOT supported.

As for Arcstar Universal One, in traffic report, circuits are displayed per a unit of representative contract number.

Directly contact sales who will take care of the changing contact information of "Maintenance Arrangement" and "Trouble Notifications".

Recommend to use "Monitoring Suspension"
1) Click "Service" on the Global Navigation and select "Arcstar Universal One" transitions to top of Arcstar Universal One service Site.
2) Click the "Maintenance tab" and select the "Monitoring Suspension" and click the Add button to show the the setting screen.

Send an e-mail with necessary information to the department "Global Operations Center", they will stop monitoring instead.

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■TO:maintenance-report@ntt.com
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■Necessary Information
・Customer name
・Appropriate location
・Circuit ID (starting with "W")
・Begin time for the stop monitoring
・Termination time for the stop monitoring
・The reason for the request

The location of Router icon on network map, is located based on point of prefectures name, according to geocode data by Google.
(Icon is not telling where Router is)

There is no content that measuring speed of circuit.

It is mentioned in the instructions "7. Orders Tab" of User's guide.(Arcstar Universal One)

You can request orders from 9:00 to 17:30 in japan time during weekdays.(except weekend)

Status of "Maintenance ticket" is allocated by 6 steps as follows.
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Opened： Ticket is accepted by an operator
Analyzing: Clarifying the Ticket
OnHold: Ticket is on hold for some reason
Pepailing:The issue is under reparing
Resolved：The issue was resolved
Closed： Recovery was confirmed by the customer
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